Delta Airlines Complaint - Barbra at XNA
BENTONVILLE, ARKANSAS -- While waiting for my flight 5552 at XNA, Northwest Arkansas Regional Airport, I over heard a Delta representative making a comment about my pets traveling on the plane while she was on the phone. In order to resolve the situation I went up and asked if there was a problem with my reservation with my pets going on the flight. She informed me they were not on my reservation. I explained to her what might have happened and she called who I think was her supervisor, Barbra. I re-explained that my itinerary was changed several times over the past 3 months before my flight and that that might have been the reason the pets were not on my reservation. She proceeded to call another Delta Representative about how many pets were allowed to fly on board. I then showed her the printed form of the Delta Pet On-Board Regulations. It clearly states 4 Pets are allowed to fly in the main cabin, there were 2 pets already for that flight and my two dogs of the same size, species, breed and weight are part of the exception where they fly in one kennel as one pet. There was more than enough room to fit them in the 4 pets per flight. I then told her that I had been flying through XNA for 5 years that the kennel I was using was the correct size and that 4 pets were allowed she said and I am quoteing "Oh, don't get mean with me." She then asked the other representative to make a note on my account about the way I was acting. I did not act in a hostile way and I was not angry at her. I removed myself from the situation after that and had my mother resolve the issue. To re affirm my claim I called a Delta Supervisor myself and asked how many pets and she reconfirmed that it was 4 pets and my Pet Reservation might have been lost because of the several flight changes. By the time I was done talking with the Delta Supervisor on the phone, Barbra had called a TSA agent to "monitor my activity." I know it was for this purpose because as I was boarding my plane the TSA agent told my dad to "Try and keep her(me) out of trouble." I did nothing to merit this kind of disrespect. It was not my fault my reservation had been lost or that Barbra did not know the guidelines for pets in cabin. In the end the pets were able to fly and we did pay for them like we were suppose to. But after removing myself from the situation, I am very concerned with the fact that Barbra over exercised her power of authority and called a TSA agent and reported me. At the moment she started threatening me I was really concerned, I felt like I was being treated like a terrorist. That by merely stating I had been flying through there and I know my kennel fits on the plane she escalated the situation so much even after I left the hostile environment she had created. In this charge climate when anything you do is immediately flagged and documented at an airport I was certainly worried what might happen to me and my future travel. She clearly abused her authority to intimidate me. If you could hear in the phone call I made to the supervisor I was in a state of panic.
After the way Barbra treated me and disrespected my rights not only as an individual and human being but as a citizen, I will no longer be flying through XNA. I know it won't be an economic impact to Delta or XNA, but I refuse to fly through there ever again and I will fly through a private airport in Branson, MO. Please know that the only reason I am no longer flying from XNA is because of Barbra.