Red Lobster Complaint - Conduct of hostesses
PARMA, OHIO -- I just wanted to comment on my visit to Red Lobster in parma Ohio on 1/9/10 around 8pm. The restaurant was very busy with a 25 minute wait. Not ideal; but, no problem. It was very cold out in the lobby due to the weather. My family and I moved to stand at the wall behind the hostess podium. All I heard the entire 10-15 minutes we were standing there was how upset this hostess was that she did not get cut to go home early, all the things she needed to do when she left work and her comment about how others are standing around doing nothing and she has things to do. I think this is totally unprofessional not to mention there are multiple hostesses standing around the table assignment clipboard. I'm sure that the staffing was adequate and everyone had their role; but, I was disappointed in the professionalism. I had a very good server. Good dining experience. When we were leaving, again there were about 3 or 4 hostesses standing around the hostess station. Not one said have a good evening, come back again. I had just come back because my daughter wanted to come. The previous dining experience was horrible, the food was not good at all to the point I didn't want to pay for it. The waitress tried to make it right, had my food prepared again. I had vowed I wasn't coming back ever. It used to be one of my favorite restaurants. Hopefully your hostesses can get some additional training in conduct in the waiting area. I'm a professional, I know we get frustrated; but, we have to learn to make sure it cannot be heard by the customer. Thanks..I hope this helps.
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