Hoselton Auto Mall Complaint - Toyota RAV 4 Mass Air Flow Repair
FAIRPORT, NEW YORK -- My wife had our 2007 Toyota RAV 4 taken in for an oil change at the Hoselton Toyota Dealership. They were told at the service counter specifically to only change the oil. When she picked up the RAV 4 she was presented with a recommended repair bill of needed services of approx 810.00 dollars. I appreciated the effort for them to drum up business for themselves. What I did not like was the fact that they were told not to do anything but change the oil. My complaint is that the same day after leaving the dealership, the lights on the dash for service, four wheel drive, and VSC came on. They were not on prior to coming to the dealership and the RAV 4 only has 40,000 miles on it. I took the RAV 4 back to the dealership they told me that the Mass Air Flow Sensor might be dirty causing the three service lights to come on and they would clean it for $89.90 plus tax. I took the RAV 4 to another repair shop that I had better dealing with. I explained that all the service lights that were highlighted on the dash. Within 45 minutes of me dropping off the vehicle they called me back. They informed me that someone had removed or loosened a 1 ½ inch air hose next to the Mass Air Flow Sensor and it had caused a leak in the air system. They pushed the hose back into the proper position and cleared the codes. The car works great and my oil change now has only cost me $106.35.
Education is not cheap. My wife was called on a service survey from the Toyota Company and she gave them poor marks across the board. No call back from the dealership...... What would I like. A refund for the money I spent on an unnecessary repair.