Overseas Adventure Travel Complaint - Too Bad for You
BOSTON, MA -- I booked to travel to Morocco on 12/19/2009. I got stuck in Denver because of the storm in New York. I called, called and called their offices to get some help in rebooking my trip on Royal Air Moroc (the portion of the trip I purchased from OAT). I could have gotten there on Sunday, 12/20 but was lied to by OAT - they told me that Royal Air Moroc didn't fly on Sunday. I got there on Monday after spending 1 1/2 days at my expense in a hotel in Denver.
This was my 6th trip with this company, and I have never been treated so poorly. When I called to rebook, I was told too bad you lost your trip because you didn't purchase the travel insurance. It was only because I got really ugly that they helped me.
OAT does a wonderful job on the trip, but they certainly are no help when you have a problem with flights getting to the destination. They lied, gave me false information, and generally poor treatment. The Chicago office was the worst.
My advice to anyone traveling with OAT - don't miss your connection even if there is a record snow storm!