VOKLSWAGEN RUSSELL AUTOMOTIVE - BALTIMORE, MD Complaint - POOR RELIABILITY, POOR SERVICE - VOLKSWAGEN
BALTIMORE, MARYLAND -- I purchased a Passat Wagon from this dealership in 5/2000. After only driving 17,000 miles, the 'secondary air pump' needed to be replaced.
Last week, now with 47,000 miles, the same 'secondary air pump' failed again, and needed to be replaced, at the exorbitant cost of $818.00.
VW, as well as this dealership, were unwilling to pay for any portion of this cost, even though it seems quite likely that there was some defect in this part.
Today, I called my local mechanic, because the car battery needs to be replaced. I learned that only a VW dealer could replace the battery (!!!), because removing the battery would cause a number of computer systems to be interrupted. Has anyone ever heard of a car that needed to be brought back to the dealer TO REPLACE A BATTERY?.
I'M WAITING TO SEE HOW MUCH THIS WILL COST!
Although this car drives well, it is extremely expensive to maintain, and the reliability has been POOR!