Travelocity Complaint - Poor Customer Service
I will NEVER use Travelocity again. Due to a schedule change via the airline we needed to make a change on the reservation. Contacted AirTran and they were wonderful and agreed to fly us to another airport so we could make the original plans we were going to Florida for. The only thing I needed to do was contact Travelocity and have them make the change (no charge) all of this was noted in Air Tran's notes.
Travelocity first said the call wait was too long, so they would get back to me in 24-48 hours. I told her that was not fine, I'd wait for her to contact AirTran. Next (after an hour) she returned and said the changes were made and that I would have a confirmation in 4 to 5 minutes. Needless to say, it didn't arrive. This was a representative from India and very hard to understand.
2nd phone call to person said it would take 24-48 for the Help Desk (No Help Desk) to get around to making the change. Said there were other reservations that needed to be done prior to mine. Again the person was extremely hard to understand, was I talking to India again?
3rd phone call - total of 1 hour and 2 minutes later, I was connected to Supervisor by the hard to understand Rep. Spoke to Supervisor (they don't have any lines to contact them directly)and received totally incorrect itinerary information from him. He told me I would heard back in 24-48 hours - stopped him right there and said no - contact your "reissue desk" now. Hold again, and finally told I would receive information and confirmation in 6-8 hours. When he told me to "trust him" I laughed and said that was not going to happen.
I'm still waiting - but it did make it clear to me that I would never use Travelocity again!