Walgreens Complaint - Unhappy Customer
SCOTTSDALE, ARIZONA -- Walgreens store: 3163
I went to this store in order to have some of my pictures restored and unfortunately came across a rude employee in the photo department. This is by far the worst display of customer service that I have experienced with Walgreens or any other store I have ever visited. I was using the self-service computer and had asked her what I needed to do next in order to progress with my order. She started by telling me that I needed to scan the pictures and rudely kept pointing to the machine as if I was somehow supposed to know exactly where the scanner was hidden. I asked her to show me instead of just pointing and she just kept repeating "there, there". I then realized that there was a drawer underneath the computer and opened it to scan the pictures. She then condescendingly stated "there you go" and advised me that I obviously had to scan the pictures in order to get them into the computer. After I scanned the pictures she then stood next to me and started rudely telling me how to operate the machine by saying "do this and do that" without explaining anything or making sure it was the way I wanted it. During this, there was another customer asking her to show her where an item was located and had asked her to get it for her as she seemed to have an issue that made it hard for her to get around. I was amazed how the employee told her that she would not get it for her and told that it was only a arms reach away and that the customer could easily get it herself. After this customer asked again and she would not do it, I took it upon myself to get the item for the customer. Then the employee came back to my machine and just started hitting buttons as if to quickly finish my order and rush me out of the store. I then advised her that I no longer wanted her help and eventually was able to get the order correctly into the machine myself. After I complained to her manager she told me that I didn't need to get upset about it and began telling me how the previous customer had been in the store for multiple hours and was just trying to be a nuisance, I told her that there was no excuse for treating someone the way she did. She than told me that I didn't know what she was going through or what kind of life she had as if to argue with me further. I advised her that this was none of my business and that no matter what; the customer should always come first. She than told me that she always treats every customer the same and would not be changing her ways anytime soon. She also stated that she had been there for a long time and no matter what, she would be there for a long time to come. I told her that I was amazed that Walgreens would keep someone for so long if that is how she treated all of her customers and asked for my claim check so I could leave. She proceeded to continue as if she had not heard me and after 5 minutes of this she finally gave me my claim check. I will never go to this Walgreens again.
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