Gap Complaint - When is a GAP store NOT a GAP store?
SILVERTHORN, COLORADO -- When is a GAP store not a GAP? When you try to return something. Today I tried to return a present received at Christmas. The family member who sent it asked me specifically if there was a GAP nearby in case it needed to be exchanged. The receipt state it can be returned to any US GAP store within 30 days. Guess what, I drove 40 miles to the closest GAP store. This store is in an rural location and is a GAP Outlet store and they would not accept the return. They stated I needed to return the item to a GAP retail store only and within 90 days. Again I questioned the fact that it does not state that on the receipt. I also asked about the 90 days since the receipt states 30 days. Again, they changed their story and said it is no longer 90 days but now 30 days to return the item which gives me 10 days. When asked where the closest GAP store is located I discovered it is 140 miles away. I guess I’m stuck and they win. The items will not be returned since I will not be able to make a special trip to return this. Be forwarned, they do not even follow their own polcies as listed in their own receipt. I will not EVER shop at a GAP store again.