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Chase Bank Complaint - Chase Bank = Hitlers

Review by issy on 2010-01-10
PHOENIX -- My husband and myself have been with bank one since 1993 until it turned to Chase. We had good customer service up until Bank one was bought out by Chase. A couple of month or so agao the Biltmore Phoenix chase manager retired and was replaced by an " HITLER " personaliy woman. We have been wonderful customer for 16 years this old bags shows up at of nowhere ! (who knows how they choose their manager lately ???!!! When my husband and I shows up at the bank she treats us like strangers every time !!!!!!!!!!!!! gives us the bad eye and not acknowledging our presence ! hope she loses her job ! because of her, we are looking for another bank.
We had a credit card since 2001 payment linked to our checking account. Payment was always made on time ! NEVER BEEN LATE !

We had a credit limit of $3000 and one day we went $200 over, thinking they raised our credit limit. They indeed raised our monthly payment for the extra $200 and our balance went back down below $3000. Still, they decided to close our credit card with no explanation . Still, they were taking monthly payment after that ! THE the HELL ???!!! I can tell you that I am searching for a new bank as of last week !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comments:20 Replies - Latest reply on 2010-01-11
Posted by Anonymous on 2010-01-10:
Number one. Unless this woman has been responsible for the murder of millions of people based on an idiotic reason you have no basis to call her Hitler.

Number two. She treats you like a stranger because you are. If she is new, she doesn't know you. You have been customers for 16 years to a company, not individuals. Get over yourself.

Number three. YOU were late. YOU are at fault. Deal with it like a big girl.

Hitler indeed.
Posted by localgod on 2010-01-11:
A+ response, LadyScot!
Posted by dan gordon on 2010-01-11:
what an asinine post. Why would she know you? and why would a branch mgr have anything at all to do with your credit card line? Get a grip. You sound like an entitled old biddy, so get a grip granny.
Posted by yoke on 2010-01-11:
Why would you think you did not have to pay the CC just because they closed it on you. You still have to pay the balance off. Closing it means you can no longer use it.
Posted by Alain on 2010-01-11:
Needs to be more objective and less emotional. Slow down a bit, collect your thoughts, and write again. Just a suggestion.
Posted by Anonymous on 2010-01-11:
"we are looking for another bank." Since they already closed your card, it's a little bit like saying 'you can't fire me because I quit'.

And the BA for this morning's post goes to LadyScot
Posted by *Brenda* on 2010-01-11:
did she try to throw you into a gas chamber?
Posted by goduke on 2010-01-11:
"Gives us the bad eye."

Is the bank manager a gypsy?
Posted by trp2hevn on 2010-01-11:
"We had a credit limit of $3000 and one day we went $200 over, thinking they raised our credit limit. They indeed raised our monthly payment for the extra $200 and our balance went back down below $3000."
Why were you thinking they raised your credit limit? They raised your monthly payment by the amount that you went over your limit. When you pay that amount the balance would be reduced by that same amount, bringing your balance back down to the original $3000 limit. I imagine you also had an over limit fee on there too. Any other bank you go to will be the same way.
Sounds like you set up your credit card payments to automatically come out of your checking account...You still owe the money that you charged, so why wouldn't they still take the payment out? Just because they closed out your credit card doesn't just magically erase your debt.
Posted by warddw1526 on 2010-01-11:
So is there one "Hitler" manager there (the one who treats you like a stranger", or are they all "Hitlers" because you went over your credit card limit and they closed the account?
Posted by Anonymous on 2010-01-11:
Yeah....I agree with others. However, I still think Chase is an evil company. Just be GLAD that all that happened was they closed your account. They could have raised your APR to like 30% too. Unless you already pay that. I do NOT like siding with Chase, but as others have stated, the manager in fact, does NOT know who you are so of course shes going to treat you like strangers. I don't understand what you meant by increasing your credit balance. You just assumed it was higher? Sounds like a very poor excuse to me. As far as closing your accounts, that is just the sign of the times. The economy is injurred, and banks are doing whatever they need to do to protect their assets. If they even feel a tingle in their fingers that a customer may be in financial troubles, goodbye credit card. Its the sign of the times. But yes Chase is still EVIL. close your bank account with them and go to a local bank that has the means to treat you like a person and not a number.
Posted by Anonymous on 2010-01-11:
Little known fact: Hitler was not hated because he murdered millions of Jews.

Nope. He was despised because he treated people like strangers.

And thus began WWII.
Posted by Anonymous on 2010-01-11:
Jabooty, maybe by his own people, who thought he was a hero for trying to create the perfect race. To me he was an insane murdering jack arse.
Posted by Anonymous on 2010-01-11:
LOL... I know. I was just cracking a joke about how the OP thought the manager was Hitler-like because she treated people like strangers.
Posted by PepperElf on 2010-01-11:
how much do you want to bet the words "don't you know who I am????" were thrown in this scenario.

and the bank employee is "hitler" for not bowing and worshipping as was expected, dare I say demanded?
Posted by Anonymous on 2010-01-11:
I'd be remiss if I didn't mention that Chase National Bank was charged under the 'Trading with the Enemy Act' for some of their dealings with Nazi Germany. Let's get beyond the hyperbole, though. The OP's complaint is that of many who find when their bank is purchased by the likes of Chase that the service that they had grown accustomed to goes down the toilette.

OP, I understand exactly what you're saying. That's why my primary bank is locally owned and operated. The owner of the bank is a pillar of my community. The last time I was in the the main branch my personal banker offered me some birthday cake which by the way was delicious. And, yes they know me by name and sight.

I'll never understand with so many better options available to handle your banking needs why in the world would anybody RISK doing business with these big cold corporate national banks. It just makes no sense.
Posted by CrazyRedHead on 2010-01-11:
Did she have that little mustache?
Posted by laklisa on 2010-01-11:
lol @ Crazy comment
Posted by goduke on 2010-01-11:
I think, Stew, that the bank marketplace has become very commoditized. You really don't see any difference between one bank and another on the surface, and most folks don't do a lot of asking around and/or referring about banking relationships. And usually the big difference isn't the bank, it's actually the bank employee/manager, who cares enough about the business to want to build the kinds of relationships you are speaking about. It's hard to find that in any industry nowadays. Customers and employees are very mobile and you don't see those kind of 10 or 15 year business relationships.
Posted by Anonymous on 2010-01-11:
Good grief. I have been with the same bank since 1993 (through a zillion name changes). I assure you, NO ONE knows me when I walk in there. If I am lucky, I recognize a face or two. Big deal!

I want an "asinine and ignorant" vote option on here. JEEZ forgive my rudeness, but my goodness. HITLER?! REALLY?!

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