HondaCare Complaint - Very Disappointing - Honda Care Roadside assistance
I have a 2008 Honda Fit. When I purchased the car, one of the selling points was that for the duration of the warranty, I would be afforded Roadside Assistance in the form of HondaCare. It was heralded as a significant savings in any roadside assistance that I previously had. I live in Central New York and am recovering from hip surgery. On January 5, my second day driving since the surgery, I found myself stuck off the road due to a snowstorm. When I called HondaCare, I found only recorded messages to the effect that due to severe weather in my area, there was an 8 hour delay and to call back later. I had no information concerning other towing services in my car with me, never dreaming that I couldn't rely on the roadside assistance. My husband came to tow me out of the snow (at the crest of a hill with little visability). Since I had not been able to reach an individual at HondaCare, I called the dealer the next day to log my distress. The response was that that was unacceptable and would be reported. I find the response unacceptable as well. If this company is providing roadside assistance in Central New York, it needs to contract with a reliable service that is able to address severe weather or at least provide options as to other alternatives in their message.