DirecTV Inc Complaint - Direct TV Scams leaving you with nothing
Last year my boyfriend and I signed up for DirecTV. When we called to set up, we were told that we needed to provide a debit/credit account for a $25 activation fee that would immediately be refunded back into the account after installation. We didn't want to do that because we knew how companies can rob you, but my boyfriend gave the representative his account number and the representative promised us that the account would never be used for billing purposes ONLY for that 25 bucks. Well we waiting a few days and the installer that was supposed to show up never did. He apparently "went to the wrong address" and said that they would send someone out there in the next few days. They finally did and the retard installed the system wrong so we had no signal after he left. We called again and someone "fixed" it but they ran a cable where the opening of our balcony door was. It was a sliding door and we couldn't close it properly and if we closed it fully, our signal was cut. Then the dog decided to chew the cord (I guess he was telling us we were stupid for signing up and was taking the matter into his own paws) and we decided that Direct TV wasn't for us because we weren't allow to drill holes through the apt. building. We called to cancel and lo and behold, we were in a contract that was never ever mentioned over the phone and we never signed a damn thing. We were told that we had a early cancellation fee of..$325! and that it had to be paid in full. We put the account on a 6 month hold because we didn't have that kind of money to blow. Then I told the representative NOT to turn back on the service after the hold was up. On this past Saturday, my boyfriend checks his bank account and there was $638 dollars taken out from Direct TV. I called Direct TV very pissed off because I'm 8.5 months pregnant and we need that money for the new baby and food and bills/rent. My boyfriends account is almost $200 negative too now. They told us that there was nothing that they could do. They apparently sent out a collection box for the receiver/box on January 4th. We never got it. They told us that they were sending other one on Saturday and that after we send their stupid equipment back, we will get back $175.00 and that was it. So they took money out of an account that wasn't even on the actual account (Direct TV account was in my name, not my boyfriends) that wasn't supposed to be used for billing purposes, we cancelled because their service sucked and we get robbed AND we were lied to about the contract and they turned the service back on after I told them I didn't want it turned back on.
I complained to the BBB and my boyfriend is going to try and get a dispute for an unauthorized withdrawal from his bank account. We doubt we're even going to get a refund and the baby is due next month. Do not and I repeat do not even think about direct TV. They are the most evil company and even top Verizon on my list of "do not sign up for"
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