US Airways Complaint - Never Fly US Airways
I was recently delayed for 2 full days in Pheonix AZ due to cancelled flight 1228. When I went to check in in Cabo, MX the agent was unable to do so, she had no explanation, gave no assistance, disappeared with my passport for 20 minutes to talk to her manager and finally told me that my flight was cancelled, but I would have to fly to AZ to reschedule. I called in Cabo and waited on hold 20 minutes, an additional 30 in Pheonix to be told there was absolutely no way to get me to Columbus (or any surrounding city) until Monday. I reluctantly
agreed and then waited an additional 1.5 hours in line to get my hotel/meal voucher, at that time I was told that they could not provide 2 nights hotel voucher. I had to come back to the airport the following day and sit in standby for a flight they KNEW I would miss so that they would provide me another night in a hotel. That night was directed to a Comfort Inn which was shady at best and downright dangerous at worst. I am a single female traveling alone and was given a room that was open to the street and had a window with a inadequate lock. After little to no sleep I returned to the Airport 1/3/10 to sit in check-in for an hour, where I had to check my suitcase and send it on my standby flight which
again I knew I was not going to make, but I could not take the bag through security. I was given ONE $5 meal voucher for an entire day of waiting, even though I was unable to get free breakfast so I could arrive at the airport. The following day 1/4/10 I traveled home to Ohio, which took me an entire day where I should have been at work, so I had to use a personal day from my employer. I was told by my check-in agent that US Airways did not fly direct to Cols so I had to go through Philly (even though my standby flight had been direct) however I found out later that there was an 11am flight that was direct to Columbus which would have saved me 3 hours traveling. My experience with US Airways has been absolutely horrible, with the exception of one customer service agent everyone I dealt with was apathetic, completely inconsiderate, unknowledgeable, and incompetent. I am absolutely appalled at the way this was handled, which resulted in 2 lost days of my time, 1 personal and 1 working day, and over $100 of my own personal money spent through no fault of my own. The only compensation for my inconvenience is a $125 travel voucher, which is less than the cash I spent and WAY less than the $700 offered to other customers for delaying their travel for only hours.
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