Target Complaint - Rip off
GREENBELT, MARYLAND -- December 20th 2009, I spent over $800 at Target. Unfortunately that was the day it was snowing really badly at midnight when I left the store with three carts of merchandise. The wind was blowing the snow around to the point of the receipt blew out of my hand. I had the receipt in my hand as we were walking out because sometimes you have to show your receipt of course on this day there was no one there so I just held on to it, as I started loading the things in my truck I stuck the receipt in one of the bags, it was so slippery I slipped a bit and the receipt went flying out the bag, it was pointless to try to look through a parking lot full of snow to find it.
Two of the gifts was for my daughters bed, I had brought her everything for a complete bedroom and bath update, from sheets to curtains, comforter set, pillows, rugs, everything you could think of. Well she ended up getting one of the things from her Father who is now in Afghanistan (he's in the Army), so I didn't need it and neither did she so I took it back. It had never been opened. Target could tell it had never been opened.
Not only did the original cost $179.00, before tax, but they wanted to give me back $143. and I would have to shop in the same department I bought all the bedding from. I didn't ask for cash back, I was going to just exchange it for a stereo, but they had sold out so I asked that it be put on a Target card. They said I would still only get $143 back since I didn't have my receipt. So I spoke to the department manager of returns she couldn't help, spoke to the store manager, he couldn't help. Called the customer cares line which is directly sent to INDIA and where the people I spoke to I could barely understand.
I then asked for the Corporate number, so they gave me the same number, I asked to speak with someone in the states, so I got the American version of the people in INDIA.
I calculated that I spend over $2000 a year at Target for at least the last 4 years. But IT WILL NEVER EVER HAPPEN AGAIN. How they have the nerve to one not give you back all your money on a card, they appear so greedy that they had to take even more of my money and then as badly as people need jobs here in the states, they are sending business to another country.
There are no signs posted saying that only items under $70.00 can you get a 100% refund IF you have a receipt or IF you paid with a credit card or a Debit card. I was the last customer in that store that night and I know they knew by scanning it, that it came from their inventory and then to say I had to buy something from the same bedding department, there was nothing left for me to buy in that department.
MY OPINION - IT APPEARS TARGET CARES LESS ABOUT CUSTOMERS AND MORE ABOUT GETTING AS MUCH MONEY OUT OF US AS POSSIBLE, it's amazing that it is legitimate. I pray TARGET gets all the misery back that they have given out and more.
GOOD BYE TARGET and thank you for helping me to save, I will NEVER shop at any target again!