Home Depot Complaint - All What I Wanted Is A New Floor...
TORONTO -- I ordered a wood floor for my basement at "home depot". the basement was measured twice and payment done. upon delivering the boxes of wood, about one week before installment I came back to the store (#7073) wondering if 8 boxes will cover the space and was promised that it is the right amount.
On the first installment day (by 2 people) after about 70% of the floor was done I was told by the senior of them that "engineered wood" is not suitable for my sub-floor..the two took apart the floor piece by piece and left. the "senior installer" returned after 4 days and installed the "engineered floor" using the "nail method". According to him, "engineered floor" can be nailed as well as glued, and it is even written on the box (made in Quebec, Canada).too bad he did not have that information on the same day he installed the floor, in spite of many frantic phone calls to his office.
By that time he realized that there is not enough wood to cover the floor. it was on a weekend and I had to wait until Monday to discover that the supply of the 2 boxes (20% of the floor, not a small mistake of calculation) will take at least 2-3 weeks because it is a "special order". my floor is "Santos Mahogany", a regular stock item made in Canada and not in china. 3 weeks later the senior installer came to complete the job with the 2 boxes - colour is not a good match to what was already done.
Upon installing the "quarter round" finish he shut a nail straight to the main water pipe of the house...that was on December 18 and was discovered only on January 04, 2010.the nail plugged the hole and the leak of water was minor but after few days damaged some area of the new floor which is close to the pipe. the installer was aware of the water-pipe and worked around it with the floor. the "city" had to come and shut off the main water supply from the street to have the plumber pull out the nail and repair the hole. 2 holes, since thew nail went all the way through the pipe to the other side. I took good pictures with a "close up" showing the nail through the pipe. i also took pictures on the first day of installment before they took it apart.
I transferred the photos to "home depot" and notify (to Anna, who did report to Graham).i thought that Home Depot will send someone to fix the damage floor, as well as compensate me for my plumbing expanses. I had to take off 2 extra days from work to deal with the water pipe, I had no water the whole day until midnight. my house was in chaos from November 26, 2009 until January 04,2010. and what Mr. Graham (from store # 7073) had to say about it? he suggested that I will call a very simple #, 1-800-home-depot, and promised that someone will "call me within 72 hours" regarding repairing the damage, plumbing expenses...no one called. the customer does not know who is the company who is installing the product and simply "fall between the chairs". Home Depot was not the less expensive estimate I got before the job (i got 3) but I choose them because I thought they know what they are doing. BIG MISTAKE. it is a warning: don't order any services from them because if there is a problem no one cares.
one more bitter customer,