Chase Manhattan Bank Complaint - If you like being treated like crap, CHASE is the bank for you!!!
I financed a car from chase over 2 years ago. My 1st payment was made over the phone so it wouldn't be late because there wasn't a Chase bank in my area. I paid it a few days before it was due and then got a call a few weeks later from their collections dept and spoke to the rudest person I've ever spoken to. I was moving from NM to KY and didn't have a perm add yet and told him I was still getting mail sent to my prev add. I tried to tell him I made them payment over the phone but he didn't care. (It turned out the retarded representative I made the payment with over the phone didn't enter the check info right so it returned.) He was so rude that I just hung up on him. Since then I've been paying in branches (where the people are not very friendly either.) A little over a month ago the company I was working for went out of business. With me not having a job and my husband being a new realtor we are struggling. I called them to see if they could put this payment onto the end of my loan because a few of my friends said their banks have done it for them (wish I financed my car through THEIR banks!!) I got transferred back and forth for about 45 minutes before being put through to someone in the NM office where I left a VM. My husband just called them because they won't leave us alone (I have refused to talk to them for the last 2 years because of my 1st experience) and tried to VERY NICELY explain the situation to the collector. I was just able to find a job and he just started a 2nd job and we will be able to pay them the past due payment and the next payment next week. She told him it's not their problem, they're not in the business of giving out hand outs.. among other rude comments. We weren't asking for a hand out!!! We were letting them know when we would be able to pay it!! I understand I owe them money but to be SO RUDE!!! I will do anything I have to to pay this company off in the next few months so I don't have to deal with them ever again. I have successfully gotten a few people to close their Chase accounts already and hope more people see the light. I just told my mother in law, who has had an account with them for many years, about this experience and she will be closing her account this afternoon!! I really hope they are one of the banks that goes under in all this. I would LOVE for every person I've talked to in the company to lose their job and see what it's like to not be able to get a job in this economy!