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E-Z Car rental Complaint - Beware of E-Z Car Rental Co

Review by liveskiordie on 2010-01-12
Anything BUT E-Z was my first and last experience with E-Z Car Rental in Denver. Upon arrival, they found my reservation and entered everything in just before the power went out. Nothing was saved. Luckily power came back, however, they pulled up wrong reservation and it wasn't until I looked at their monitor to see they had the wrong person. 30 minutes later, they put me in a car with expired tags. 3 expired tag vehicles later and I was upgraded to an SUV. (Only upside of this rental). I get to my car and it was filthy. I understand the snow and all but this thing was caked on with mud. Just be careful getting into and out of vehicle so as not to dirty your clothes. Another complaint of mine is that they do not fill the gas tanks. it was 3/5ths full. What the heck does that mean? How do I know when a tank is 3/5ths full upon refill? I ended up filling it to the top and giving them back 3 extra gallons. Upon return, their power was out again. (breaker problem they say) so they couldn't give me my final receipt of bill. They said it would be in an email which I still have not received. Their pickup location is at least 25 minutes from terminal dropoff as well so allow enough time. Oh, and if you would like to use their restroom before your journey, you have to wade through urine covered floors and clogged toilets. Tis one in particular had a surprise in it. Rent at your own risk. They are indeed cheap but at what cost?
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