Freightquote.com Complaint - Buyer Beware...FreightQuote becomes "shipper" leaving "you" without leverage
LENEXA, KANSAS -- The process of setting up my shipment with Freightquote.com was easy and the sales guy was good.
However, when my shipment (major LTL shipment to a national retailer) arrived late, I had no recourse with the carrier, because FreightQuote.com was the customer, I having "paid" Freightquote.com who in turn booked the freight.
When the retailer issued a claim for being late (,000's of $) I had to rely on Freightquote.com to advocate for a claim with the carrier...good luck with that!
I couldn't even get the carrier (Fedex) to look at the waybill because I was not a "party of record".
Convenience does not trump leverage when things go sideways. I'll not use this company again.
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