Dollar Rent A Car Systems, Inc. Complaint - Bad customer service - car rental
car rental - Complaint
I just wanted to share my experience with Dollar Rental here in Raleigh. I had taken a rental for 5 days last week. I went to the Dollar rental at 8 am and asked for my car.
Unfortunately the car given to me didn't have a few things which I wanted, so I asked them to change the car. At first the lady at the counter was not even interested in my request. After around half an hour they gave me a new car. When I asked for a new contract (as my car was changed) , the lady simply scribbled in my papers and told me that everything is all set and I need not worry about it, she will upload the new info later as the system was down. By the time I got out it was 9 am.
When I came back after 5 days, I reached the rental agency at around 8:50 am. They charged me for the extra day, since according to them I got my car at 8 am and I was 50 minutes late. I tried to reason with them that it took me almost an hour to get a new car and since the system was "down" (according to the lady at the desk) I could not get the new contract for 9 am. They told me that somebody from customer care will contact me and I will get my money back for the extra day. Even after a week when nobody contacted me, I called up the customer care. They told me that original contract was for 8 am and they cannot do anything. Apparently I think that it was my mistake that I changed the car and not got a new papers
My fault in this whole episode is that I believed the lady at the desk. I am never going to rent from an Dollar rental ever again in my life.