Hewlett-Packard Company Complaint - HP Customer Satisfaction
Last month, I bought a new HP Pavilion desktop. It was defective at the outset, periodically shutting down and re-booting unexpectedly. After numerous contacts with tech support, only recourse was to return to HP for bench repair. It was returned 10 days later. Upon unpacking, something was noisily rattling around inside the case. When hooked up, the unit would not operate. Opening the case, it turned out that the fan unit was totally detached, and there seemed to be a number of unconnected wires. It was clear that the unit had been shipped this way -- the problem could not have been due to transit damage. Called tech support, explained problem, and was assured that I would hear back later that afternoon. That did not happened. Called again in the evening. Only recourse is to go through the whole return-repair routine again. Whither quality controls and customer satisfaction? How much outrage does HP expect us to tolerate?
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