AT&T Wireless Complaint - DO NOT TAKE AT&T Wireless Service. It's in the stone ages
DO NOT TAKE AT&T Service no matter how much you like the iPhone or hear about the 3G network.
I had an iPhone gifted to me in 2008 and went to the local store in Portland to get the service activated on my way to the airport on a vacation to Disneyland with the family on May 11 2009. Since I had the phone, I confirmed with the store that I would NOT be tied in a 2 year contract but on month to month.
For the last 8 months I have had nightmares with their network reception in Portland, and across many cities in CA, AZ, WA, NY and MD - their network is in the stone ages, as I have used other providers in the US and many other countries. My used minutes kept increasing, which made me pay hundreds $ for dropped calls etc.,- After lots of calls and losing my head with endless number of reasons that provide no resolution, I got some credit back, but not a complete audit of my past huge bills I already paid them for.
I finally decided to get over the iPhone bug and move over to another provider. When I called their cancellation service I am told that I need to pay early termination fees as my contract is for 2 years!!!!!?????!!! When I never bought the phone from them to get into the contract and had confirmed it - my bad I did not read the fine print as we were headed to the airport.
Moreover, their customer service says that to rectify the contract issue I must deal with the store directly - I recently moved from PDX to DC so basically I need to keep calling the store-which never has any free reps to answer the call, or should fly there to fix this.
The nightmare just got even worse. I am disgusted with AT&T.
They have many underhand and deceptive ways to make you burn your minutes and pay extra $'s. Have you noticed that if you make any call to AT&T from your cell phone, you'll hear endless recorded messages and be put on hold to keep burning your minutes for which you will end up paying them.
There needs to be a law to protect the consumers and make them accountable!!