Pappa John's Pizza in Gaithersburg, MD Complaint - Really Awful Pizza

Review by Mini Mite on 2010-01-12
GAITHERSBURG, MARYLAND -- I love Pappa John's pizza more than any other company--or at least I did until last week I just wanted to treat myself. I ordered a white pizza and a bacon pizza.

I always order thin crust and normally Pappa John's is crisp and flaky. But what I got was so hard and impossible to chew. It was like an over baked pie crust. I spent a lot of money and threw this pizza away, because I risked breaking my teeth to eat it!

This definitely was no treat and did not make me feel better about my day.
Comments:7 Replies - Latest reply on 2010-01-13
Posted by Anonymous on 2010-01-12:
Did you bother to call the store and complain?
Posted by Anonymous on 2010-01-12:
A call to the store probably would have resulted in them replacing your pizza's. I think with only one bad experience you should give them the benefit of the doubt and give them a chance to make it right.
Posted by Fufu487 on 2010-01-12:
wow, that sounds like a pretty awful pizza. I have to agree with the other though, the store probably would have replaced the pizza if you had called.
Posted by RestaurantGuy on 2010-01-13:
Before people go and start complaining about something they really need to give the business the chance to make things right. Then if they do not make things right then you complain on a website. If they have no idea you were unhappy how can they make things right for you
Posted by Ytropious on 2010-01-13:
RG, I agree, but people these days seem to hate confrontation. They'd rather come online and anonymously complain about it then actually tell the manager of the store, who probably would have made a new pizza and made things right.
Posted by Anonymous on 2010-01-13:
Excellent point RG. I remember when I worked at domino's pizza they had an article posted on the bulletin board which was from the Faceless Customer. It went on with a bunch of flowery prose stating basically I'm the customer who never complains about anything. I merely take my business elsewhere. Moral of the story was you can't afford to screw up even once without risking losing a customer. I wish I had a copy of it because it was a good read.
Posted by Anonymous on 2010-01-13:
It is a cyclical thing Stewart, you get a bad pie or burger so you go to the competition until they serve you up some krap and then you go back to the original place. We are creatures of habit.
MG, look at what the OP ordered! Think that there is much demand for that hence the lack of knowledge in preparing it?

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