DirecTV Inc Complaint - DirecTV Customer Service are arrogant jerks
I had DirecTV for almost 8 years and I was very happy with their service and it was a good alternative to Comcast with a full digital lineup for several years.
My issues started when they decided not to partner with TV anymore and push their piece of junk DVR on everyone. I got their first generation non-HD DVR and soon after started getting skips, having to reset it constantly, etc. Had it swapped out a couple of times. Now this one won't rewind live TV unless I completely low level format it for 3 hours and then it will work again for about three days. Their HD DVR was a little better, but sure enough after less than a year similar issues and this one had to be replaced too. When it got replaced the last time, they took away the ability so I could get off-the-air HD from my local stations unless I bought this new box from them that costed another hundred bucks and they wouldn't give me the old model as a replacement. I finally completed my contract and scheduled to have it removed on Feb. 11th. They screwed up and disconnected me a month early, then when I called them to restore my service for the last month I planned on using them they treated me like crap, never appologized for their error disconnecting me a month early, and had the nerve to tell me how their crappy DVR is better than Tivo and they couldn't give me my old service plan back. I was persistent and after getting hung up two times by their supervisors they finally gave in and restored all of my programming which the first two said was impossible. Before this experience I would have considered them in the future, now I will never do business with them again. So long jerks at DirecTV, you really need to learn something about customer service and trying to make things right.
BTW DirecTV. I have a first generation TV that is now over ten years old and it has never skipped a beat (lifetime subscription baby) and yours is not better!
Payback is a biatch
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