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Bayside Tire and Auto Va Beach Shore Drive Complaint - Virginia State Inspections used as Bait for Commercial Gain

Review by Trader Bill on 2010-01-13
VIRGINIA BEACH, VIRGINIA -- We took one of our company vehicles to Bayside Tire to get it inspected around the end of December 2009. The inspector failed the vehicle for leaks of the rear axle seals and two problems with one of the headlights, listed by the inspector on a complimentary paper to take with us. In turn we headed back for our regular mechanic that services our fleet of trucks and cars. The mechanic replaced the seals and also took care of the TWO-2 headlight problems ( polish the lens, and adjust the headlights ) listed relative to the headlight in question. Our mechanic that works on our vehicles is reputable and we have taken them to him for years, he is family so knowing his personal concern for our safety we have no doubt the jobs were done accurately and any broken parts would have been replaced, him knowing that we automatically approve the replacements. Upon us taking the vehicle back to Bayside for reinspect, we were THEN informed that an adjuster was broken and also another piece in the rear of the headlight was absent.

My personal problem with this is one of two scenarios. Either the inspection was not accurately done the first time it was done, leaving the fact that the adjuster was broken off of our complimentary sheet, or the adjuster was broken while trying to reinspect the vehicle and/or the piece just mysteriously being missing. I was not aware that these inspection stations could take as many shots at rejecting your vehicles as they like. I thought (maybe wrongly) that the FIRST time the vehicles were inspected that That was the time to find ALL the difficulties. To me finding more items to add to the list the second time around tips me to the fact that this particular station may be abusing their rights as an inspection station for a "bait for capitol gain" type situation. We were then informed that the light casing had to be replaced. Somethings not quite right here somewhere, no vehicles of ours will ever go back there.

They were reported to the Virginia Safety Division, 7700 Midlothian TPK, Richmond Va. 23261. Address complimentary for anyone needing it that feels they may have been abused in a Va State Inspection.
Company Response on 07/19/2010:
I have owned this business since 1983, we take the safety inspection seriously but give the customer latitude with knowledge when we can. I don't have the benefit of knowing who the customer is but there is a note on every inspection invoice indicating, should they have a comment or question to call Sgt Allgood our inspection supervisor. When a car is rejected they have 15 days to return for a $1.00 re-inspection of the original violations, if returned over the 15 day limit we are obligated by law to a new complete inspection. As far as the headlight items they are done by observation meaning we did not touch them only looked at them. we have no record of being contacted by Sgt. Allgood or the supervising trooper.
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