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Stella D'oro Informative - Beware of content weight

Review by lujacks on 2010-01-13
CHARLOTTE, NORTH CAROLINA -- A few months ago I purchased anisette toast from my local grocery store. The next day when I opened the package there were 2 missing. I could not tell when purchased the product since the logo of the package completely hides the top contents. So I figured ok, maybe a problem with production. The following week not thinking, I purchased the same product again from a different store and I came across the same mishap but this time only one was missing.

Now I am thinking the manufacturer is selling a product to consumers with a stated size on the package. They are charging the same but giving less so I called the company to let them know how wrong this is and I wanted my money back. I gave them the product codes and information from the package. They stated they would send me free coupons to replace the merchandise.

Well it has been months and still I have not received anything in my mailbox from them.

CONSUMER beware and try to check the weight before purchasing.

I will not purchase anything from them until they correct the manufacturing issues.
Comments:8 Replies - Latest reply on 2010-01-14
Posted by Hugh_Jorgen on 2010-01-13:
Manufacturers use that little trick all the time - the oversize box. Are you saying that the label clearly states a certain weight or number of pieces are in the box and the box contains less than that, or are you just assuming based on the size of the outer packaging that there should be more inside?

They use pretty sophisticated weighing and counting equipment on most production lines, so it's rare to find a truly short filled package these days.
Posted by Anonymous on 2010-01-13:
I'll pass on this:
http://www.stelladoro.com/toast_sponge.html

Posted by Starlord on 2010-01-13:
The advertising does not really help. Does the package specifically state a certain number of pieces of toast, or does it indicate a net weight? If it shows a weight, then you are getting the right amount if the weight of the toast matches the labeling, but the number of pieces may not be what you think you should be getting if they have room for two more pieces. It is like the person who sent a review about a cereal box being half empty. Right on the box is a notice that the product is packaged by weight, and not volume, and that some settling of the product can occur in shipping.
Posted by Anonymous on 2010-01-13:
Correct star...Its like the potato chips bag. They give you that massive bag of potato chips that says "GIANT SIZE" but when you open it its only half full. They say its to keep the product fresh and for protection. Why I can understand their theory, Im sure a part is also to fool customers in thinking they are getting more than what they actually are.
Posted by Anonymous on 2010-01-13:
According to Amazon, 5.7 oz, 12 pieces

http://www.amazon.com/Stella-Anisette-Naturaly-Flavored-Cookies/dp/B0018QE1Q4
Posted by Starlord on 2010-01-13:
Was the OP then getting 10 pieces, or less than 5.7 oz?
Posted by Anonymous on 2010-01-13:
LOL Star...no clue...OP will need to come back and tell us if he/she weighed or counted.
Posted by lujacks on 2010-01-14:
Thanks for your input. In my household my family used to eat these weekly and the count in the package was always 12. After these 2 incidents my sister purchased some in the store and when she got home her item had the correct amount.

Just a warning for all to try to check the package before purchasing. On my next visit to the store I will check out the product again and take a pic and try to feel the top of a few packages to see if there is still an issue.

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