Sears Complaint - Took my money & never shipped product
Placed an online order for Christmas gift on 12/14/09 (was in stock), to be shipped to store. In my e-mailed order confirmation, it was stated to arrive 12/31/09. First week of January 2010, I checked order status on Sears site... "expected delivery 19-21 days." New news to me, so I e-mailed customer service, who said the item was backordered & to allow 5 business days for them to check other suppliers. Few days later I called cust srvc# that they had told me to call with further inquiries. The man I spoke with said "your order should have arrived December 31." He was clueless, but told me to call back in a few days. Today, 30 days after I ordered AND PAID for this item, I e-mailed a telling letter to customer service regarding FRAUD. Shortly later, I got an e-mail from Sears stating, "Thank you for contacting Sears.com regarding your credit. We apologize for any inconvenience," with a link to complete a survey. ???I didn't contact them about credit, I wanted to know where the item was that I had paid for 30 days prior??? Then I got an e-mail that the item that I ordered AND PAID for "is out of stock with no updated available date." They then said that they could cancel the order & refund my money, if I'd like. Wow. Now I only addressed the "fraud" situation because: I paid for an item. Sears took my money at time of purchase. Where I come from, businesses don't usually charge you UNTIL the item ships. They never gave me the product I paid for NOR did they ever once communicate a delay in shipment. I doubt they'll credit my account as quickly as they debited it, nor include 30 days interest. I will NEVER again shop at Sears, Kmart, or Lands End. PS: Just checked Sears website, and the Craftsman item I ordered (but unavailable TO ME) is not only still listed, but shows "in stock." Sears should be stopped. Scammers.