Ronco Complaint - Ronco Pasta Machine
I purchased the Ronco pasta machine from ecost.com on 10/25/09. I gave it to my girlfriend for a Christmas present. We tried to use it on 12/31/09. There is no measuring cup in the box. I called Ronco's 1-800 customer service number & was told that they would ship one out to me. It is now 1/13/10 & no measuring cup. I called Ronco's customer service number again today & I am told three different stories. One: They can ship one but I will have to pay for the shipping & handling. I ask why? I already paid for the product. I asked to speak to a supervisor & after being put on hold I am told a supervisor will call me back in three days. I call back & this time; Story number Two: I am told they don't have any. I next call a number from a recoding I heard while on hold originally. This time; Story number Three: The measuring cups are on backorder & if I call back in 15 days they can check & see if they have one. It is obvious to me that Ronco does NOT stand behind their product & I don't ever expect to receive the measuring cup. I will never buy another Ronco product again. Update 2/3/10:Yes, this is a "special" measuring cup as you are supposed to add oil to the oil line, water to the water line, etc. There are no measurements for their recipe. I called Ronco's two different 800 numbers on 1/25/10. I was disconnected several times. When I finally got to speak to a customer service rep., I was told I would have to FAX a copy of my warranty to them. I asked why because I had already registered my warranty on-line & they should have it. I also told the rep. that I do not own a fax machine. I asked to speak to a supervisor & after a long hold I was told the same story about Faxing a copy of my warranty. I told the supervisor that I do not own a fax machine & did not see a reason for this & it seemed like they have very poor concern for their customers. He then asked for my address & said they would ship the measuring cup to me. Here it is at 5:15 P.M. on 2/3/10 & guess what?? No measuring cup has arrived. Again I state "Anybody that purchases a Ronco product in the future is nuts". Their customer service stinks. Today (2/13/10) I received the "special" measuring cup.