SpiritAir Complaint - Spiritair Guy with the Mole
Night of Tues Jan 12th, 2010Okay, we were told to go get vouchers at gate 6 after deboarding the plane. (We were told maintenance was at gate waiting to fix plane, they lied. No maintenance, just tarmac traffic guys)
There is an employee of Spiritair at LGA, the one with the mole or facebubble sticking out of his face. I saw him with the first customer, totally rude and yelled at the first guy before he even had a chance to say five words, a Hasidic Jew, and dismissive. Later, he was working the center counter at the Spiritair desk. That was ugly, gave everyone a hard time, while the two (awesome) attendants working either side were nice, and accomidating (and quick). The Mole guy just gave everyone a hard time, refused any kind of compensations for flight, even gave people a hard time just to get their voucher or rescedule their flights. Nasty attitude to already upset people who could not even leave the airport to go home because we didn't get our luggage back till near midnight. (We deboarded the broken plane at 7pm)
He deserves to be fired. And the Spiritair customer service line gave people a hard time because they didn't want to take care of customers because the plane didn't have any 'mechanical problems' and wasn't 'cancelled.' Blowing out hydralic lines count as a mechanical problem, no? Maybe the mechanical problem they need is a broken ashtray in the seat? Would that satify conditions?
Spiritair, among other airlines, would better serve their customers and the sanity of their employees if they'd inform us of the cause of problems, instead of pointing us to the terminal luggage pickup for 3 hours.
(BTW, I'm still stuck at the airport, 16 hours later)