Quest Complaint - Quest - Horrible Customer Support!!!
Quest has probably the worst customer support I've ever seen! I had to call Quest three times to get them to send out a modem because they for some reason have to UPS it. Every time I called according to them the last phone call never took place and even the conformation number didn't help them. I finally went and bought one from Walmart because I had no idea if I would get it and it came the next day which was 8 days after the first phone call. Now that I have the service I realize how bad it is, they said I would get 7mb down and 5 up and I'm actually getting 3 to 4 down and 75% a meg up. However, the worst thing is the packet loss and ping. Usually I can't play a game online very well and using voice is useless because it takes a few min usually to get anything anyone says. This is only the 4th day and I plan on cancelling for WiMax and I'm hoping it is better. I just hope there guarantee of my money back holds up.