Chase Manhattan Bank Complaint - They increase my APR from 18.24% to 29.99% for what?
I opened my credit cards and my checking account with WAMU and I was so so happy with their services and fees. Later I got the news that CHASE is buying WAMU and now owns the accounts of former WAMU customers.
I knew from words of mouth (from my friends and classmates) that Chase has a terrible service, most conservative policies, who treats people as ROBOTS not as human beings. I wasn't convinced that time. But now I am fully convinced about that:
First when they increases the APRs on my credit cards I called them and nobody could not explain me the reason why they are doing that. My account was in a good standing, no delays, paying more than a minimum. They blamed Credit Bureau for that. I called the Credit Bureau, print out my credit history it was in a good standing. Within 4 Years of being a customer I always payed on time (no delays, no problems).
Several months ago, I was on a business trip and I forgot to schedule online payment in advance, as I used to do before. I payed them couple of days later (after the due date). IT HAPPENED JUST ONCE WITHIN FOUR YEARS OF HARD WORK OF BEING A GOOD AND LOYAL CUSTOMER.
After that day my nightmare begins CHASE increased my APR from 18.24% TO 29.99%. When I called them.... as usual NO proper explanation, NO apology, JUST COLD REPLY that THERE IS NOTHING THEY CAN DO ABOUT THIS.
I think CHASE should treat the customers who has been good and loyal in a better way. Otherwise, there are thousands of people like me out there and we should try our best in order to fight against these harsh policies. I read so many bad reviews on this site, why we are customers just write about this and we do not make any actions against this. Thanks.