Stream Energy Complaint - Heart of Stone - Electric Bill
DALLAS, TEXAS -- I was told on several occasions not to renew with Stream Energy, having been with the same electric company for three years without any serious problems I went ahead and renewed with them. I asked my representative if Stream had a payment plan if I couldn't pay my bill and was told that it was three a year and every year would start over after renewing a contract this would help since I'm on a fixed income and utilities are high around winter time.
This year was not any different, having just renewed my stream contract in
October I called for a payment plan for my over 300.00 bill and was told that I did not qualify because I already had made three payment plan arraignment plans with them. I'm 87 years old and dealt with very rude customer service representatives. I was allowed to pay after I receive
my Social Security check on the third of next month but then I'll have another big bill. I have tried a discount program but don't qualify because my retirement and Soc Security is 1200.00 a month.
I just wish to discourage anyone to not sign up with this electric company
talking to customer service is like talking to a robot
I can hardly wait until my contract is up.