FWM Laboratories Complaint - FWM Laboratories: Dishonesty Is Their Policy
HOLLYWOOD, FLORIDA -- FWM Laboratories (incorrectly identified in a previous complaint):
Dishonesty is the best (most lucrative) policy according to the practices of FWM Laboratories, 2007 Greene Street, Hollywood FL 33020-1037.
In early November, 2009, out of curiosity, I responded to one of many internet ads for acai berries and a colon cleanse offered“ risk free” by filling in, as required, my name, email and home address, and Visa debit card number. The only charge was $.99 for shipping/handling. No other charge was listed nor notice given that fully priced products would be sent every 30 days if the “subscription’ (by default) was not actively canceled within a limited time period.
On 11/02-03/ 2009, two separate emails gave November 06, 2009 as the scheduled delivery dates of MaxAcaiBoost, priced $0.00, authorization Number 295240379 and Probiotic Cleanse, Authorization Number 295240421, also priced $0.00. These two “free” products were delivered. However, on 11/23/2009 my Visa debit card account was charged $78.62 and $86.42 for two products listed on my account as TOPHLTHLINK 8669227375 CYP. The product label and phone number for this product did not match the labels for the “free products”and the customer service number,1-866949-0138, provided in the emails.
A significant drop in my checking account balance alerted me, on 01/02/2010, that I was the victim of a fraud when I found to my astonishment a series of charges, only the first two, $.99 each, dated 11/04/2009 for XTREMEBERRI 8772055816CYP and REVAMPDETOX 8772348488K could be accounted for as Visa debit card expenses I had consciously incurred.. Subsequently I learned that without notifying me in a delivery schedule email or otherwise, that on 11/06/2009 FWM or its subsidiaries had charged my Visa debit account a total of $166.04, the full price, apparently, of these “FREE” items advertised on the internet..
On 12/04/2009, my Visa debit card account was again charged $86.42 for SUP WEIGHT MAX 866 3095510 OH and $79.62 for SUP COLONCLEANSE 862767906OH. I did not receive delivery of either of these items, nor was I notified –as in the case of the two “risk free” $.99 items in early November shipment – of a delivery schedule.
On 12/07/2009, my Visa debit card account was again charged $86.42 for SUP WEIGHTMAX 866 3095510 OH and $79.62 for SUP COLONCLEANSE 862767906OH. I did NOT receive delivery nor an emailed delivery schedule for these items or any other acai berry or colon cleanse items at any time in December. After the initial delivery in early November I did not receive any further deliveries in November or December. At that point, according to my calculations, my Visa debit card account had been charged for products I never received a total of $502.07, including a delivery charge of $3.95 posted on 12/07/2009 for what had been advertised by FWM as “free” with only a $.99 delivery charge.
Using the various phone numbers listed in on my statement I contacted FWM several times on 01/02-03/2010 to no avail, except to close the account on 01/02/2010. I was repeatedly lectured by preprogrammed robots that this was company poicy. Fraud, dishonesty, for FWM is clearly their only, very lucrative policy.