Russell Volkswagen Catonsville Maryland Complaint - Horrible Customer Service at Russell Volkswagen
CATONSVILLE, MARYLAND -- I have gone to Russell since I purchased my Jetta there in 2001. The service department is HORRIBLE, The three service agents are probably the worst service agents in the world! A super long story short: a valet cursed at me (f-word) when I walked in the door for wearing a Ravens scarf, then one agent argued with me about $125, then another agent spoke condescendingly to me. I thought was it, but after all that I agreed to have them complete the work on my car (should've NEVER done that).
I went to the waiting area and heard one agent start talking about me and the questions I was asking to the other agent. He discussed how I thought he should cater to my needs and that I must feel entitled. THEN a third agent inserted her 2 cents on the subject. It was completely inappropriate. Agent one is supposed to be the manager and engaged in this type of behavior with his employees, deplorable!
I called the General Manger of Russell and left messages, I have yet to receive a call back. Another display of HORRIBLE customer service!
NEVER EVER EVER go to Russell Volkswagen.
Ankers Automotive up Rt. 40 is wonderful, as someone else stated! Right after leaving Russell that afternoon I went to Ankers and he brought my car into the shop and diagnosed the problem. I took my car there a week later to be fixed. I will never go to Russell again for anything!