Ford Motor Complaint - Transmission Failure at 80K (50,000 miles)
TORONTO -- I purchased a new Ford Windstar in 2000. It now has almost 80,000 km on it (50,000 miles). The transmission blew while driving it from a stop sign. It is now in with the dealership as it needs to be replaced. Part that malfunctioned: Reverse Sun Gear.
The history: This vehicle has been meticulously maintained by the dealership for four years. Under warranty it was brought in many times with complaints of the transmission (at least 10 times). The most recent time was four weeks ago. Continual diagnosis: nothing wrong. The vehicle is now not under warranty.
The problem: Ford has had similar problems in the past with transmissions and, specifically, the head gasket issue of the 1996 Windstars. Because of that, the issue went to court in Canada and the courts decided that so far as not having an extended warranty; it was ruled that the absence of one does not exculpate or absolve Ford from liability in the unreasonably premature failure of a major vehicle component (based on normal, acceptable industry standards) with regard to federal and provincial consumer protection statues see Quebec Small Claims Court, Hull Division, No: 550-32-008335-00 or go to http://www.canadiandriver.com/news/020528-4.htm
My issue: I have experienced an unreasonable, premature failure of a major vehicle component. When I paid $28,000 four years ago for my vehicle, nowhere in my wildest imagination did i think that I would have to replace the transmission in such a short period of time. And now Ford is stating that because I do not have an extended warranty, that I should be responsible to pay almost $1000 of the over $3000 cost of replacing my transmission. And this is even in their knowledge of the court decision over the '96 Windstars.
I can ill afford the cost of putting $1000 into a vehicle which has prematurely malfunctioned (it is a known manufacturers fault .. the "reverse sun gear malfunction") at absolutely no fault of my own. I have serviced and maintained this vehicle from day one. There are many people experiencing the same thing with Windstar's transmission (a quick look on the web and you can find dozens and dozens).
Maybe I'm being unrealistic in this. As I said, the dealership and Ford Canada are adament in stating that I'm actually very lucky that they are paying 75% of the cost of replacing my transmission (and they will provide a two year warranty) because my vehicle is considered "out of warranty". But my point is a) the law states otherwise and b) why in the world should I have to pay anything considering that while this vehicle was under warranty, I brought it in almost a dozen times for transmission problems. No transmission should have to be replaced at 80K --- with any cost to the consumer. Especially for a known problem with a manufacturers part.
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