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Freight Quote Complaint - Never Use Freightquote

Review by TIM2000 on 2010-01-14
We used Freightquote for months. We no longer use them. they will add all kinds of extra charges after the shipment, long after we charged our customer for the shipping charges. After being told they would take care of it, they basically said pay up or we send it to collection agency. Our contact [snip] did a good job of losing a customer. I have told many people not to use this company.

The other reviewer was right.

1. GET QUOTE FROM FREIGHTQUOTE
2. CALL TRUCKING COMPANY DIRECTLY THEY WILL GIVE YOU THE SAME PRICE.
Comments:1 Replies - Latest reply on 2010-01-14
Posted by Hugh_Jorgen on 2010-01-14:
What kind of charges did they hit you with? If it was long carry charges or a lift-gate delivery that you didn't declare when you shipped it, then you need to go back and charge your customer. Your customer should have told you in advance that they had no dock or that the delivery required a long carry by the driver.

If you weighed and classified your load correctly when you shipped it, those are the only kind of charges I can think of that would hit you after delivery.

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