Sony Complaint - Shafted by Sony! - Vaio Laptop VGNNW20SF/S
It was all lovely until the screen cracked dramatically (by which I mean the pixels, there's no external damage), after SIX DAYS. It was safe in my bedroom all that time, I had barely laid a finger on it. Of course Sony consider it accidental damage so it's not covered by the warranty. Now I would regard the fact that a screen breaks through normal (very gentle) usage within a week as a sign that it's fairly obviously defective, but not so their customer service team. One guy I spoke to was even rude and abrasive towards me, with apparently no regard for the fact I was a customer who had just shelled out £545 for a now useless machine. He told me that even the slightest contact with the screen could damage it irretrievable and wouldn't even consider the possibility there was something wrong with it. They then proceeded to quote me a total price of £700 to fix it!! Thanks Sony! (Well actually, that's the upper estimate, it might cost less but I have to pay £150 just to get them to have a look at it to be sure!) I'm genuinely stunned at how appallingly Sony treat their customers.
Since this happened I have noticed a large number of posts about the fragility of Sony Vaio screens all over the internet. I only wish I'd taken heed before throwing my cash into a laptop shaped black hole.
I would urge anyone to please please please keep away from this travesty. If you must buy it, please ensure you never ever touch it.