Brinks Compliment - Beware of Brinks
I agree Beware of Brinks!!!! Their business tactics are completely unprofessional. I have a VOIP phone that I switched to after the alarm was installed. It is not compatible with Brinks so I called them in July to verify with their support line. They stated that I needed them to install another component and in addition I would have to sign up to a contract extension. I declined and requested to drop the service so they prompted me with no billing for three months and then I could call back and decide about the installation of this component. I never called so knowing that they could not monitor the system they decided to start the billing again. I did not notice my statements until January that this was occurring. Each month of billing was @$27.99. I called again to request the closure of my account and to try and collect some of the months they billed without being able to perform any services, but they refused. They don’t even prorate the service like all other service carriers. I confirmed the cancellation one day after a new month of service started and they billed me for the whole month. I would never do business with them. They also make the alarm sound at the middle of the night if you do not continue with the service and there is no way to permanently stop it.
You will be woken up every night to disable it. This is planned, I guess they feel if you are not going with their service you should not be able sleep at night. Another bad thing with their service is that it does not actually do any monitoring so if someone was to cut your phone line Brinks would not even know about it. I had to let them know that they had no connectivity to my unit. Overall they are a deceptive company, you can read many other customer dissatisfaction online.
Also the alarm doesn’t work all the time and they refuse to acknowledge this.