Mercantila Informative - I was concerned, but my purchase went well
After reading several bad reviews, I was concerned about buying anything from this company. However, after shopping for weeks at local "brick and mortar" stores, I went ahead with my online purchase because:
1. Online prices were better, even without considering sales tax;
2. For the china/curio cabinet that I was looking for, there was no advantage to seeing and touching the actual item at a "brick and mortar" store since I had to order from their catalogs anyway;
3. Mercantila's curiocabinet-store.com had the item that I was looking for;
4. I'd get some level of protection from my credit card company.
The web site stated that I could get delivery before Christmas, but it was not to be. I called the toll free number to ask how much assembly was required, and was told the units came fully assembled, and the price included delivery inside my house. I placed my order with the person that I was speaking with and she gave me an additional $35 off. This was on on Dec 17, 2009.
TIMELINESS AND NOTIFICATIONS:
I soon received an email to expect the item to be shipped out on January 27, 2010, over a month after the order was placed. My credit card was charged right away. I received email updates periodically, including the notification that the item had shipped from the warehouse. My order arrived at my house on January 13.
DELIVERY AND SETUP:
The local delivery contractor actually opened both boxes (one for the buffet, the other for the hutch) for inspection and helped me set the unit up, way beyond the specified "inside delivery." That was very helpful since the total shipping weight was over 580 pounds, and it would have been difficult for just my wife and me to lift the heavier, glass-laden hutch on top of the buffet. Although the delivery contractor is not employed by Mercantila, what he did was part of my total purchase experience. I gave him a good tip; substantially less than the delivery charges that some of the "brick and mortar" stores would have charged me.
My wife is very happy with the beautiful china cabinet, and it's in perfect condition. Now, I'm just left with cleaning and disposing of the packing materials.