Public Storage Complaint - Lack of Customer Service at Lynnwood Public Storage
LYNNWOOD, WASHINGTON -- I am not usually one to post a complaint about a place but I had to in this case.
We stored our items at this facility for many years. Things seemed to be fine. We took the yearly monthly increases in our fee with no complaint as well as the "mandatory" insurance policy payments.
However the day we moved the items out of storage, we found that it housed rats. They had created quite a mess. They had also peed and pooped everywhere. We were confused because there was nothing edible within our unit. We also did not know how they got into the space.
We told the employee on-site at the time, but it was shrugged off. I was told that maybe one of the storage units near us could have had food. She stayed in the office and did not come down once to see inside the unit and express any concern for the rats being there or about the other storage units. Oh, yes, she did tell me that I had to file a claim with the insurance company (still waiting for that to go through -it's been a few months). We had movers with us at the time, and they had to leave the space several times to take a breath. It was that bad.
I mean rats are a serious issue and it should have been taken seriously. I mean you can get an illness from breathing in dust that is contaminated with urine or droppings. One can only hope that they totally fumigated the unit and surrounding areas after we left and made every effort to get rid of EVERY rat at their facilities. I do not know.
We chose this particular unit because it seemed like it was pretty protected from the outside. It did no good. The other things was that the light in our space was out for several months.
When I asked the employee on duty to change it at the time, she stated that she would have to have the manager call me back. When I got the call, I was told that this space had a "special" bulb with a sensor and that she could not change it-only their handyman could.
Their handyman could not come out to their facility for just one thing; he only came out when there were several things to do. So pretty much, this went nowhere, and the bulb was never changed. The light had gone out of the unit before -when it used to be Shurgard Storage. The employee had grabbed a ladder and changed it for us. Don't know why the Public Storage employees can't get the basic training to change those type of light bulbs.
That's my "3 cents".