Panasonic Informative - DMR-EZ28K DVD Recorder
I purchased the EZ28 from Best Buy on 04/11/2009. It performed well for six months. It then began to have issues with timed recordings of over the air programming. It would "forget" to record some scheduled recordings. For severl weeks the issue was random and infrequent so I thought it may have been a power blip or some problem not associated with the EZ28. Then the issue became so prevalent that it had to be the recorder.
I contacted Panasonic customer service (CS) and they suggested rebooting and a couple of other in-home solutions which didn't solve the issue. CS then told me to send the unit to their McAllen Service Center for repair of replacement. Panasonic states on their CS web site that items will be repaired or replaced with a reconditioned or new unit ith a one week turn around.
Panasonic received the unit on 7 Dec 09. As of today 15 Jan 10 I remain without a unit. After much telephonic and e-mail followup with CS I have not been told what their plan to is or if they have a plan to make me whole.
My advice is not to buy a Panasonic product if there is any expectation that it will ever need repair by Panasonic. I learned yesterday after visiting Best Buy that they offer Panasonic authorized repair service. If only I had known I could have taken my unit to my local store for repair. So, if you decide to buy a Panasonic electronics product consider buying from Best Buy.
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