CIGNA Corporation Informative - CIGNA--A Root Canal is easier than getting approvals or claims processed
Never in my life have I dealt with such a devious company. I would rather have a root canal. You fax a medical claim--you get a reply a month later in the mail that says they could not read it--buy a fax machine that will print clearly! You mail a claim in yourself--they lose it. You need approval for a procedure---good luck--it took me a month of calling to get them on the same page with my company medical benefits and say yes the procedure was most likely covered and they would contact me later to let me know officially (NOT A WORD AS YET).
These guys are out right crooks.