Cyberlink.com Complaint - Web site store misleading

Review by disgruntled on 2010-01-15
Please be aware that Cyberlink misleads it's customers in order to get them to purchase and then upgrade their software. I purchased what is called Cyberlink Suite Delux. You would think that the Delux version would allow you to do most everything in the way of video editing. After attempting to do basic things using the Delux version I was informed by a Cyberlink respresentative that I had to upgrade to get the feature's I wanted. The next version up was their Gold version but I decided to upgrade to their Ultimate version. Once again I couldn't do some of the basic editing features that a person would want to do so I contacted Cyberlink and they told me that I needed to upgrade once more for that particular feature, even though their web site specifies that the feature is available with the Ultimate version. For this reason, plus the fact the their software is difficult to use is why I am recommending that you do not purchase from Cyberlink. A good alternative, that I have tested and used, would be Pinnacle Studio.
Comments:4 Replies - Latest reply on 2010-01-15
Posted by MRM on 2010-01-15:
On their website, you should looked at their comparison table that will tell you which versions is suited for your needs.
Posted by Anonymous on 2010-01-15:
You should have done your research before buying this. Just because you didn't know what you were buying, doesn't make the product bad.
Posted by goduke on 2010-01-15:
I think a lot of the software you buy nowadays comes with a "good luck, hope you figure out how to use it" type agreement. I know the ones I've bought have pushed me to user forums and that's about it.
Posted by Anonymous on 2010-01-15:
I use the FREE Paint.net photo software. It is easy to use and what you can't figure out they have a help forum.

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