E-Z Movers Complaint - This moving company is awful
ILLINOIS -- For my last long-distance move from the Mid-West to the East Coast, I used E-Z Movers. While I thought I researched and located the best moving company, I later found out using them would be my biggest nightmare. I have moved every 2 years for the past 16 years and I can tell you that moving is rough so finding the right moving company to help you move your belongings properly and offers good service is important. I can assure you that this was not case this time. I have to say that this was the WORST moving experience ever. In the beginning things seemed like they were going really well...got what I thought was the best quote, spoke with someone who I thought was knowledgeable, courteous and helpful. Who knew he would turn out to be the biggest liar and cause me the biggest headache for months. The quote of course didn't end up being the best price and quickly increased the day of the move. The movers were late because the company decided another job was more important than mine even though I had a confirmed window. Totally threw off our whole schedule since this was a long-distance move. They handled 2 separate moving destinations for me and when the 1st move was done, the driver didn't arrive until 8pm and the job was done after 10pm. This was because the truck had mechanical issues. The 2nd move was sloppy and as the boxes delivered into my home, there were crushed ones, scratched furniture, broken plastic tote boxes, etc. I complained to the driver about the damages and he just put his hands up in the air and told me he had nothing to do with it and didn't want to get involved. What a joke. So I called the company to file a complaint and the guy tells me I have up to 6 months to get my damage/missing list together and not to just rattle off my complaints over the phone. Since my move was for 2 different destinations, I needed this time to review both jobs and make my fair assessment of the damages and missing boxes. I just contacted them this week to file my claim and to my surprise the 6 months was wrong. I only had 3 months. Again, I am misled by an employee at this company. I can go on and on about how lousy experience was with E-Z Movers that's how bad it's been. I am sharing my experience so that those of you looking for a reliable moving company should steer clear of this one. I can't believe that they lied, offered misleading info and when you have trouble don't want to help you at all and make you feel like you're the one with the problem.