RCN Complaint - RCN is the worst company out there!
100 BALTIMORE DR, PENNSYLVANIA -- I have been with RCN for 10 years now because they are the only company that offered the phone/cable/internet bundle. In that time, I've been SO unhappy! One may say "Why don't you just switch", it's because RCN is a monopoly in this area and I have no choice. They have horrible customer service. I set up a password 7 years ago on my account. Today they tell me a can not access my account without a NEW password and I can't set it up today, I have to fill out the letter they were going to mail me and then I can find out some information.
They gave us converter boxes a few months ago....charging us $3 per converter box, I needed two. They came out, set them up and I had a pixelated picture for a week. After asking for a credit, the gave me (hold onto your socks) $2.37! Oh and another thing, my very expensive Tivo didn't work like it used to due to only one tuner in the NEW converter box that I did NOT want in the first place. I was forced to buy a new HD Tivo for $300!
Since I had a bundled package, I had 5 phone features. Well, that was thrown out the window and then they started charging for the features that used to be free and then raised my package price without my knowledge.
The internet is constantly slow and often disconnects due to the router they have given me (for the price of $3 per month for renting it).
Last year they took away channels I had gotten for free and added them to the premium package that you have to pay extra for (like TruTv).
I am going to buy a house someone in a different area just so I can move away from the endless crap that I have dealt with for all of these years. If you were smart, stay away from these crooks.