Overstock.com Complaint - Where is my return?
I ordered a pair of earrings from overstock.com on December 28, 2009. They arrived but were not what I expected. I returned them via my local post office on January 4th, 2009. I insured the package but did not ask for tracking or confirmation of delivery, my fault! I would have used their method of return via UPS but I do not have a drop off station near my home. I have been checking daily to see the status of my return but it is still listed as "open". Their web-site says to wait 4 weeks to receive a credit. REALLY? They took my money in 5 seconds but I have to wait 4 weeks for a credit! CMON! Anyway, I called today and spoke with a young girl in customer service who was not real interested in helping me. I think I woke her up from a nap. She told me to wait another week to see if my package arrives to their facility. Another week? I sent the return in its original packaging and wrote the return number on the outside as instructed. I shipped it Zone 7, First Class. The customer service agent also told me to go back to my post office and see if they can track it. At one point she also put me on hold to call the jewelry dept. but when she got back on the line she didn't indicate that they had any answers either. I told her that when I have ordered in the past and returned an item it was done in a timely fashion. She said she could see that in my history but she offered no other help. We are talking a $266.00 credit. I am going to stop by the post office tomorrow but I doubt they can help. I am, however, not waiting another week. I will call back on Monday and speak with a supervisor. Ridiculous that they took my money and now want to blow me off regarding my return. Bad customer service! I will keep you posted.
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