Kentucky Fried Chicken Complaint - Absolute Mess Of A Store!!
WESTERVILLE, OHIO -- My wife and I visited the State St. Westerville, OH. location at appx. 7pm. Friday January 15th. The store was an absolute mess in every way and our food was, not only cold, but also incomplete. We were told to 'pull up' and they would bring our food out, so we did. and so did the two cars behind us. After several minutes, our "posse" of waiting customers began to exchange disgusted, impatient looks with one another. About this time I thought I would go in the store to help out and save the cashier the time it would take to run my order out. I was surprised to see that the store only had 3 customers waiting at the counter, which spawned interest as to why our food was taking so long. upon further inspection I saw a total of 5 employees preparing food, running the register, etc. I said "Excuse me hun" to the girl running the drive thru, three times, each time getting a little louder, and was ignored. Finally a different woman, possibly the manager, walked over and said "may I help you". I informed her that I was one of the customers waiting outside and that I had come in to save her the trip outside. she acted confused..so I repeated myself.
Well, finally after 10 minutes or so the drive thru cashier came over with my bags of food and said thank you. I inspected the bags to see that my fries wee not in there. So I finally got her attention again and told her...and waited some more. when she came back I realized one of our drinks was not there so I asked for that also, and to her great inconvenience, she came back with my drink. So off I went, apologized to my pregnant wife for the delay and drove 1 mile home. My wife's meal didn't have the corn that she ordered. They even asked 'regular or corn on the cob?' didn't get either. she had also asked for two drums. Didn't get that either, but a tiny drum and a tiny thigh. the whole meal was COLD.
It looked like a small kids meal. Even the serving of mashed potatoes was small. My honey bbq chicken sandwich tasted good, but was also cold and small. the fries were hard, cold and horrible. So I called the store to let them know of our disappointment,...no answer. but I guess I wouldn't answer either if I was providing an absolute horrible product with terrible service. Our general feeling is of disgust with Kentucky fried chicken, and our past visits haven't been much better than this. we feel cheated, disrespected and still hungry.
Thank you for your time.