Toys-R-Us Complaint - Returns are impossible!

Review by Cyndi P on 2010-01-15
My son received 2 gifts-the first item he already has. The 2nd item is wrong (he has the Leap Frog Tag Jr & this is one is for older children) My mother bought it online from the website off of Wish List! (We didn't realize it!) I just wanted to exchange that item & get store credit for the 1st item. Since they are gifts I do not have receipt & TRU just flat out refuse to exchange, give store credit (at last sale price) I asked the girl if the 1st item is even from TRU & she scanned it & answered me yes. She told me they "can not get into the system" without a receipt but yet she was able to scan that one toy! This is SO ridiculous! I'm telling everyone I can to NOT shop @ TRU! I'll be happy to shop Amazon, Walmart, Target, BJ's wholesale club...ANYWHERE! I already all my Facebook friends. Maybe this will give TRU a wake up call-with this economy & stores struggling to remain open for business I hope that they fail & go down in flames!
Comments:16 Replies - Latest reply on 2010-01-18
Posted by Anonymous on 2010-01-15:
Why does TRU take such a beating here and more importantly, why is it so difficult to understand the policy they have? If it's a gift purchased online, have mom print off the receipt. You need it to bring stuff back to this store, case closed.
Posted by Anonymous on 2010-01-15:
They can scan it because they sell it. They can not look up the purchase without the receipt.
Posted by bcd on 2010-01-15:
“Returns are impossible!”

Returns are not impossible. Receipt required for return. Standard policy. Unfair review.
Posted by Johanna on 2010-01-15:
No receipt, no return or exchange. End of story. Not that hard to understand. Are you someone special that they should have made an exception? I don't think so.
Posted by Anonymous on 2010-01-15:
Sherdy rolls eyes then looks over at the basket she keeps her receipts in a few months before getting rid of them. It ain't that hard, folks. I think M3C gets a lot of these complaints because stores used to be cool with taking back stuff without the receipts, but then, people got so nasty and dishonest, the stores got tired of losing money and being ripped off.
Posted by yoke on 2010-01-16:
Why not just ask your mother for the receipt. It's not as if you are asking a stranger for it. I'm sure your mother will be more than happy to give you the receipt that she was given when she purchased the items.
Posted by Fufu487 on 2010-01-16:
we no longer live in a world where a single store carries your product. You can purchase your leap frog at walmart and then go and return at TRU and sometimes make more money even at the last sale price. Some store systems don't allow the cashier to return without the receipt information.
Posted by CrazyRedHead on 2010-01-16:
I've got 5 boxes, and going on my 6th, of receipts. Returns are not impossible, you just have to follow the rules to do them. The person you should be mad at is your mother, for not including the receipt. Although she did nothing wrong, she ordered the item from 'your' wish list. Next time, research your items first before adding them. You could save the item until your child is old enough for it, then you'll have an instant gift, but be careful, you may want to check to make sure it works now, cause they also have a strict 90 day return policy.
Posted by yoke on 2010-01-16:
Does the OP know that even Target and Walmart would need a receipt also? It amazes me that people threaten to tell everyone they know not to shop at a certain store because that store expects you to be an adult and have a receipt when you need to return things. Even my kids know to save receipts for awhile. Most of the time they add it to my file. I file mine by month.
Posted by Anonymous on 2010-01-16:
Agreed, Yoke, and these "I will never shop there again" people are the same ones that think everyone who works in a store should just make an exception for them. To wish a store out of existence when the unemployment rate in the US is so dismal is really crass.
Posted by Anonymous on 2010-01-18:

Good grief.
Posted by yoke on 2010-01-18:
Cyndi, you are WRONG. Gifts does not equal no receipt, it means the gift giver has the receipt and they now need to give it to you so you can make the exchange. It is simple. Call your mother and say "mother the gifts you gave your grandchild need to be exchanged". Your mother will be more than happy to give you the receipt.
When my kids go to parties I always gave the parents the gift receipt that the stores give you.
Posted by waterbury01 on 2010-01-18:
Wow Cyndi, that was kind of rude. Just because you're mad doesn't give you the right to name call people. They were just trying to point out that your mother should have the receipt for the gift. If she doesn't, sorry. Most stores now-a-days will not return without a receipt, as stated on their returns board posted all over the front of the store.
Posted by Pepper on 2010-01-18:
welcome to the nasty side of M3C, waterbury

there's a good number of letter writers who feel no one is allowed to disagree with them, who will lash out at anyone who points out (even politely) what they need to do.

Just wait until they accuse you of working for the company.
because to many of them, "only an employee" would dare disagree with their complaints. (*rolls eyes*)
Posted by waterbury01 on 2010-01-18:
Thanks PepperElf. Maybe from now on if someone name calls the posters, I'll start off with a rant that would embarass Don Rickles. Then state I don't work for the following companies, but then I'll be labeled the "jerk". Oh well. At least I have some people on here I enjoy talking to.
Posted by Pepper on 2010-01-18:
hah. they don't always believe you though.
one girl decided i worked for winn dixie and posted left and right warning everyone else that I was a store employee...

it didn't matter that i've never even been *inside* a WD - and they don't exist up here in upstate NY - she decided anyone who disagree with her MUST be an employee.

and that her account was being stalked because people were replying to her comments right after they were being made. (she hadn't discovered the community page yet)

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