Toys-R-Us Complaint - Returns are impossible!
My son received 2 gifts-the first item he already has. The 2nd item is wrong (he has the Leap Frog Tag Jr & this is one is for older children) My mother bought it online from the website off of Wish List! (We didn't realize it!) I just wanted to exchange that item & get store credit for the 1st item. Since they are gifts I do not have receipt & TRU just flat out refuse to exchange, give store credit (at last sale price) I asked the girl if the 1st item is even from TRU & she scanned it & answered me yes. She told me they "can not get into the system" without a receipt but yet she was able to scan that one toy! This is SO ridiculous! I'm telling everyone I can to NOT shop @ TRU! I'll be happy to shop Amazon, Walmart, Target, BJ's wholesale club...ANYWHERE! I already all my Facebook friends. Maybe this will give TRU a wake up call-with this economy & stores struggling to remain open for business I hope that they fail & go down in flames!