Samsung Electronics Co., Ltd. Complaint - company selling Samsung out of warranty washers/dryers
company sold us a an already out of product warranty by Samsung. they have all the washers/dryers and are selling them even though the manufacturer warranty is gone. they do not tell us the warranty has already expired. Samsung customer service is terrbile. have called 10x and all they do is apologize for the inconvenience. you cannot speak to the supervisor, cause they are never available???? (well that is what they tell us). I have had to call b/c our w/machine is not washing properly, all clothese are dingy looking. paid 1000 for crap. the dryer does not dry the clothes properly. customer service is totally lacking when you call. they hang up on you when they feel like it, they are smirky with there "have a nice day attitude", they are very annoying. they insist you fax a receipt and when you do, they say they do not receive it. then they tell you scan it and when you do, they say it hasn't ben attached to your account, wait 2 days then call back, you call back and they still don't have anything but are willing, miraculously, to set up a service call, but don't have anyone in my area, so it will be long distance if I have to call; servcie pepole don't call and have to call Samsung again, they make yoi go through all your private info, then they say they will put in priority status. yeah rightl. so far this has taken 6 months to set up. they are hoping our warranty runs out. terrible company and they should bury their heads due to so much shame. would never buy again!
More Reviews on Samsung Electronics Co., Ltd.: