Correctional Billing Services Complaint - Extortion, Monopoly, and unfair rules to make more money
I am writing this review to see if there has been anyone to actually DO something about CBS taking advantage of families already in despair. I'd love to know if anyone has been successful in getting something done about this company. [snip]
Since this IS a review board, I'll go ahead with a short review. I have a long list of complaints, but I'll just give the most recent. I have VOIP phone service (ooma), and I am able to purchase a local number through OOMA to where my sister is incarcerated. This worked fine for quite some time, as it is $3 each time she calls. This is still expensive two-three times each week, but it is bearable.
I'm not sure how my account looks different on their end, but they somehow knew I used ooma. They said your phone company uses "call forwarding", so I can't use it. They suggested I get a new phone company or one of their new cell phones.
I will say that the customer service reps have been much more polite over the last 6 months, so I gather there have been some changes there. However polite, they were not very helpful in this case. I asked to speak to a supervisor. He told me how my phone company offers a "security risk", because they can't tell who the call is coming from. I told them that my name appears on the caller ID, and that my address is on the account like any phone. The only difference is that it is local, and I live an hour away. He THEN told me that they don't make enough money doing it that way, and that that my phone number would be permanently blocked. He said I'll have to get a new number, but that would probably be blocked too. He said I'll have to switch phone companies or use their new cellular service.
When you play by their CRAZY rules and hoops for years, and it comes down to them just wanting more money, I believe this is sickening! I HATE when people are bullied, especially people who are already down and taking a major hit.
I could go on with other instances, but I'll spare you for now. If anyone has useful information about what rights we have an what we can do about these unfair practices, please let me know.