DHL Complaint - BILLING PROBLEMS
ATLANTA, GEORGIA -- After being attracted to DHL for their competitive pricing, I have had nothing but nightmarish billing problems. The first thing that started to happen is that on almost every shipment I was being charged a PKU (pickup) charge. I have never had a package picked up; I ALWAYS take them to a drop facility. After about six weeks of shipping with DHL they have been unable to fix the problem. DHL so far has adjusted the invoices after I phone them. No big deal, right? Hold on because I am not done.
I pay my invoices electronically via my bank's electronic bill pay system so that I have a rock-solid electronic record of payment. My paid invoices have REPEATEDLY been reported to me as being late, days and sometimes weeks after I have paid them. Phone contact to DHL 'customer service' so far has been an exercise in futility. To top it off, two of the allegedly 'past due' bills have been charged to my credit card AT THE FULL AMOUNT INCLUDING THE BOGUS PKU PICKUP CHARGES! When I phoned DHL about these double charges, I was told that it might take up to two weeks to get an answer and/or credit on my credit card. I told the rep that I might start shipping with them again if I ever get these issues resolved. Now, here I sit looking at yet ANOTHER 'past due' email, and when I look at my online bank statement it clearly shows the payment was made many days ago. I am quite certain that I will again be charged on my credit card for this bogus 'past due' bill. I guess I need to start asking myself, 'What can Brown do for you?'