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Ecost.com Complaint - Consumer Fraud - Xbox 360
Xbox 360 - Complaint
EL SEGUNDO, CALIFORNIA -- I bought my son an Xbox 360 for Christmas. I received it in a timely manner and I let my son try it out early and low and behold a red light came on. I called Microsoft to find out what the error code was and they said it had to be fixed through Microsoft (which would cost me more money) or I should send it back to the company that I bought it from. I called Ecost and they said no problem wait for a return authorization label which would come within 72 hours and return the Xbox for a full refund. I then had to call numerous times to get the label but I finally got it. I shipped the package back and called when they received it to see when I would receive my refund as now our Christmas is ruined and I need the money to go buy my son a working Xbox. Ecost then goes and ships the original defective Xbox back saying it was missing the label. If it was missing the label how could they put another label on it and ship it back to me? My label was still on the box with another one placed on top of mine. We refuse the package and back it goes. In the meantime I keep calling Ecost and get absolutely no where with their customer service. I find [snip - no personal info please]. She has been giving us the run around also. She said the package was lost but we gave her the tracking number and guess what it isn't lost. I returned a defective product and want my money back so that I can purchase a working Xbox for my son, I would like to try and make his New Year happier since Christmas was ruined.
DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND SELL YOU DEFECTIVE PRODUCTS AND NEVER REFUND YOUR MONEY.
DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND SELL YOU DEFECTIVE PRODUCTS AND NEVER REFUND YOUR MONEY.
Comments:
Posted by The_Judge on 2010-01-16:
I had empathy right up until I saw an employee's name and cell phone number. Is it not clear that personal info is not allowed? Admins....any way to have a check box to click before entering a review for people to acknowledge you can't put this stuff in?
Posted by PepperElf on 2010-01-16:
Checkbox?
I went to the "submit a review" page and the rules about posting personal information are clearly there in plain English
"Please do not post personal reviews regarding individuals, or post names of individuals within your review"
Apparently people just aren't reading it
or they're assuming it doesn't apply to them.
I went to the "submit a review" page and the rules about posting personal information are clearly there in plain English
"Please do not post personal reviews regarding individuals, or post names of individuals within your review"
Apparently people just aren't reading it
or they're assuming it doesn't apply to them.
Posted by The_Judge on 2010-01-16:
Checkbox......like click yes that you agree to something. Many many sites have these for the user to click to agree to terms of something. Don't tell me you've never heard of it.
Posted by PepperElf on 2010-01-16:
O it's not that Judge...
it's the fact that it's already posted on the main page.
Perhaps another checkbox might help but... if they're not reading the main page to begin with, they might not bother reading the checkbox either.
it's the fact that it's already posted on the main page.
Perhaps another checkbox might help but... if they're not reading the main page to begin with, they might not bother reading the checkbox either.
Posted by LadyScot on 2010-01-16:
I think the label they mean is the Microsoft label over the side of the unit showing it has never been opened or tampered with.
According to their website, all Microsoft returns have to be done through the manufacturer by the customer.
According to their website, all Microsoft returns have to be done through the manufacturer by the customer.
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